• 10 Nihan Dr, St. Catharines

  • New Products Added Daily

  • Open Mon - Fri 7:30am to 5pm / Sat 9am-1pm

Shipping policy

Shipping Policy

Effective Date: July 11, 2025
Business Name: Art’s Tool Sales and Service of Niagara Ltd.
Website: https://artstoolsales.com

Shipping Locations

We currently ship within Canada. If you require international shipping, please contact us directly at sales@artstoolsales.com or call (905) 646-0728 for a custom quote.

Order Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If there is a delay due to stock availability or other reasons, we will contact you as soon as possible.

Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer:

  • Standard Shipping (Canada Post / Purolator / UPS): Estimated 2–7 business days

  • Expedited Shipping Options: Available upon request

Free shipping may be offered on select products or during promotional events—please check product listings or banners for details.

In-Store Pickup (St. Catharines, Ontario)

You can skip the shipping fees with free local pickup at our store:

Art’s Tool Sales
10 Nihan Dr,
St. Catharines, ON L2N 1L2

Orders for pickup will be ready generally same day in some cases it may be within 1–2 business days . We will notify you via email or phone when your order is ready.

Tracking and Delivery

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to become available.

Delivery times are estimates only and may vary based on courier delays, weather, or remote delivery areas.

Shipping Damage or Lost Packages

If your order arrives damaged or does not arrive within the expected timeframe:

  1. Contact us immediately at sales@artstoolsales.com

  2. Retain all original packaging and materials

  3. We will initiate a claim with the carrier and work with you to resolve the issue

Incorrect or Undeliverable Addresses

Customers are responsible for providing accurate shipping information. If a package is returned due to an incorrect or incomplete address:

  • You will be responsible for additional shipping charges to re-send the package.

  • We are not responsible for lost packages due to incorrect addresses provided at checkout.

Returns and Refunds

Please refer to our Return Policy for information on returns and exchanges.

If you have any questions about shipping or need assistance, please contact us:

📧 sales@artstoolsales.com
📞 (905) 646-0728
📍 In-store help available Monday–Friday 7:30am-5pm and Saturday 9am-1pm

🍁 We only ship within Canada